Viola Audio Labs products are warranted to be free from defects if used under normal conditions for a period of 5 years from the date of shipment from the factory.  This warranty is transferable to subsequent owners.  

Repairs or modifications carried out by the factory, or by an authorized repair agent, shall be guaranteed for the remaining portion of the warranty, or for 1 year, which ever is greater.

Any unauthorized modifications or repairs will result in the warranty becoming void.  The warranty will also become void if Viola determines that the unit has been subject to misuse.

There is no other express warranty on Viola products.  This warranty shall not extend beyond the stated warranty period.  No responsibility is assumed for incidental or consequential damage.

In the first instance please contact your local Viola dealer.  Should they be unable to assist you, please contact Viola by phone on 1-203-772-0435, by fax on 1-203-772-0569 or by email at info@violalabs.com.

If it is necessary to return your unit to the factory, you will be given a Return Authorization (RA) number.  This number must be clearly marked on the outside of the shipping box. Returns without a RA number will not be accepted.  Returns received in non-standard packing will be replaced with new packing at the owner's expense.  If you need new packing, please contact your Viola dealer or the factory.

For units returned to the factory under warranty during the first year, Viola will pay for the freight charges both ways.  A  Viola approved shipping company must be used and the units will be returned to the customer using the same carrier, or an equivalent service.

For units returned to the factory under warranty during years 2 to 5, the customer is responsible for paying the shipping charges back to the factory. A Viola approved shipping company must be used.  Providing this condition is met, Viola will pay the cost of shipping the units back to the customer.

Viola will not pay freight costs if units are returned without a  RA number, or if no fault is found.

Customers are responsible for all freight charges for units returned for non-warranty repairs.

Please contact your local Viola dealer, or the official Viola distributor in your country. If they are unable to assist you, please contact Viola by phone on 1-203-772-0435, by fax on 1-203-772-0569 or by email at info@violalabs.com. Should it become necessary for you to return your unit to Viola directly, the same conditions as apply for US customers must be observed regarding freight charges and obtaining Return Authorization numbers.